FAQs - Frequently Asked Questions

 How do I create an account with SmartData Solutions?   You will receive an email invitation to a project started by a colleague or consultant, click the link in the email and you will be able to set up your SmartData account.   For more information, please visit: http://help.smartdata-solutions.com/knowledgebase/articles/882594-quick-start-guide

 What if I don’t receive an account set up email invitation?  When you can’t find an email invitation to set up your account, it most likely can be found by checking in your Spam email folder.  If you still can’t find it, Contact us and we will resend your email invitation.  For more information, please visit: http://help.smartdata-solutions.com/knowledgebase/articles/882594-quick-start-guide

 How do I log onto SmartData?  You log into SmartData by entering your email address and password on the main page at smartdata-solutions.com

 How do I change my password?   Once you log into SmartData, click My Account, then click the Edit button at the top right, scroll down and you can enter a new password and click Reset Password.  For more information, please visit: http://help.smartdata-solutions.com/knowledgebase/articles/882594-quick-start-guide

 How do I start a new project?    To start a new project, click the green Create New Site Assessment button, enter project data, and then upload any revelant site information (CAD files, historical labs, etc.).  For more information, please visit: http://help.smartdata-solutions.com/knowledgebase/articles/848226-beginning-a-new-site-characterization-in-smartdata

 Can I upload LIF direct sensing data?   Yes, you can! For more information about the upload process, please visit: http://help.smartdata-solutions.com/knowledgebase/articles/848247-adding-lif-direct-sensing-data

 Can I upload MIHPT direct sensing data?  Yes, you can! For more information about the upload process, please visit: http://help.smartdata-solutions.com/knowledgebase/articles/848244-adding-combined-membrane-interface-and-hydraulic-p

Can I upload HPT data?   Yes, you can!  For more information about the upload process, please visit: http://help.smartdata-solutions.com/knowledgebase/articles/848286-adding-hydraulic-profiling-tool-hpt-data

 Can I upload a CAD site map?  Yes, you can!  For more information about the upload process, please visit: http://help.smartdata-solutions.com/knowledgebase/articles/848277-autocad-integration

Can I upload lab analysis?   Yes, you can! For more information about the upload process, please visit: http://help.smartdata-solutions.com/knowledgebase/topics/119091-lab-analysis

Can I upload geology borings? Yes, you can! For more information about the upload process, please visit: http://help.smartdata-solutions.com/knowledgebase/articles/955198-adding-geology-data

 How do I make figures for the report in SmartData?   You have the option to make many figures relevant to site assessment including transect views, geostatistical contour plots, and site maps with data overlay in SmartData.  For more information about creating there figures in SmartData, please visit: http://help.smartdata-solutions.com/knowledgebase/topics/119097-visualization

How do I download data from SmartData?     To download data from SmartData, click the Project Data tab, choose the format you’d like to download the data in, and download. For more information on the download process, please visit: http://help.smartdata-solutions.com/knowledgebase/articles/920142-downloading-data

Something not working correctly?  If you are experiencing a problem operating SmartData, consider updating your web browser.  We suggest running SmartData on the most recent version of Google Chrome, which can be downloaded here:          https://www.google.com/chrome/browser/desktop/index.html .  For more information about basic troubleshooting with SmartData, please visit:  http://help.smartdata-solutions.com/knowledgebase/articles/924183-what-if-my-it-environment-won-t-let-me-upgrade-bro

Out of Credits? You can purchase credits to start new site assessments on the My Account page.

Want more information about adding a 3D model to your project?  Contact us and we will help.

Can’t find an answer to your question or something still isn't working properly?    Contact us and we will help.

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